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Privacy Policy

Privacy Policy

Last updated: 19 June 2026

This Privacy Policy applies to all services provided by Olivia & Willow Sydney , accessible via iinfo@laurascottcharleston.com. We respect the privacy of our customers and treat the personal information you provide as strictly confidential, handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting our customer service team, including:

  • Full name

  • Address and billing details

  • Email address

  • Telephone number

  • Payment details (processed securely via our payment providers, never stored on our servers)

  • IP address and device/browser details

  • Order and transaction history

  • Information regarding your activity and behaviour on our website (via cookies)

2. Purposes of Processing

We process your personal data for the following reasons:

  • To process, fulfil, ship, and invoice your orders.

  • To provide customer service and support.

  • To send order updates, tracking information, and relevant communications.

  • To improve our services, website, and product range.

  • To prevent, detect, and mitigate fraud and abuse.

  • To send marketing communications, strictly only when you have given your explicit consent.

3. Legal Grounds for Processing

We process your data based on the performance of a contract (your order), your explicit consent (e.g., for marketing materials), compliance with a legal obligation (such as tax and accounting regulations), and our legitimate interests (such as fraud prevention and optimising our services).

4. Sharing Data with Third Parties

Your data is only shared with third parties insofar as it is strictly necessary for the provision of our services, including:

  • Our payment providers: Revolut Business / Shopify Payments

  • Our shipping and delivery partners

  • Our supplier(s) for the purpose of processing, packaging, and shipping your order.

  • Providers of analytics and marketing services (where applicable and in compliance with your cookie preferences).

Where required, data processing agreements have been concluded with these parties. We never sell your data to third parties. Because a portion of our shipments is fulfilled directly from a supplier located outside the UK/EEA (China), cross-border data transfers may occur; we ensure appropriate safeguards are in place for these transfers.

5. Retention Period

We do not store your data longer than necessary for the purposes for which it was collected, or for as long as required by law (such as statutory financial retention obligations for corporate administration).

6. Cookies

Our website utilises cookies to improve functionality, analyse visitor behaviour, and support our marketing efforts. Please refer to our separate Cookie Policy for more detailed information. You can adjust your preferences at any time via our cookie banner or your browser settings.

7. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. All transactions are securely processed via an encrypted SSL connection.

8. Your Rights

You have the right to access, rectify, erase, or restrict the processing of your personal data. You also have the right to object to processing, withdraw your consent at any time, and request data portability. To exercise these rights, please contact us via info@oliviawillowsydney.com. You also have the right to lodge a complaint with a supervisory authority (such as the Information Commissioner's Office (ICO) in the UK).

9. Contact Details

Laura & Scott Charleston — info@laurascottcharleston.com