Shipping & Delivery

Shipping and Delivery Policy

Last updated: 19 June 2026

At Laura & Scott Charleston, we strive to deliver your order as quickly and accurately as possible. Below, you will find all the relevant information regarding our shipping and delivery policy.

1. Processing Time (Dispatch)

All orders are processed and dispatched within 1 to 3 working days. As soon as your order has been shipped, you will automatically receive a tracking code via email.

2. Delivery Timeframe

Following processing and dispatch, the average shipping time is between 1 to 7 working days, heavily depending on your exact delivery location. Please take into account that deliveries may occasionally face unexpected delays during peak holiday seasons, public holidays, or due to mandatory customs clearance procedures.

3. Shipping Method and Origin

To prevent unnecessary waste and significantly reduce carbon emissions, we ship our products directly from our supplier's facility based in China. Consequently, depending on your delivery country, local import duties, customs fees, or taxes may apply. Our trusted domestic shipping and delivery partners include Australia Post and local postal networks.

4. Shipping Costs

Applicable shipping fees are clearly calculated and displayed at the checkout, varying based on package weight, delivery destination, and the selected shipping method.

5. Tracking Your Parcel — Customer Responsibility

• The customer is solely responsible for monitoring the provided tracking code via our website or the tracking link supplied in the confirmation email.

• It is the customer's responsibility to follow whether the parcel is being delivered directly to their home address or forwarded to a local collection point, and to collect it in a timely manner if required.

• Should your delivery take longer than initially expected, or if any issues arise, please always contact us first by emailing info@oliviawillowsydney.com instead of immediately opening a chargeback dispute or refund request with your financial institution.

6. Liability and Delivery Accuracy

• Once the tracking information definitively indicates that the package has been successfully delivered, full liability and responsibility shift to the customer.

• Customers are urged to double-check their delivery address details thoroughly; any errors or typos must be reported to info@oliviawillowsydney.com within 24 hours of placing the order.