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Return Policy

Return Policy

Last updated: 19 June 2026

At Laura & Scott Charleston, we do everything we can to ensure our customers are completely satisfied with their purchases. However, we understand that you may sometimes wish to return an item. Below, we clearly outline our return policy. We are always happy to help find a solution — if you have any doubts or questions, please always contact us first at info@laurascottcharleston.com.

1. How We Work

Laura & Scott Charleston operates on a direct-from-supplier model. To reduce waste and minimize our carbon footprint, we do not maintain a large internal inventory; items that are not in stock are shipped directly from our supplier based in China. Consequently, all return shipments must be sent back to our supplier's return facility in China.

2. Timeframe and Registration

  • You can request a return within 14 days of receiving your item by emailing us at info@laurascottcharleston.com

  • A return can only be requested after you have physically received the item.

  • When registering your return, please always include your order number and a valid reason for the return.

  • Once your return request is approved, we will provide you with the supplier's return address.

3. Return Conditions

  • A valid reason for the return is always required.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

  • Trying on clothes is permitted, but wearing them is not.

  • Discounted (sale) items cannot be returned without a valid or substantial reason.

  • Intentionally ordering multiple sizes with the intent of returning a portion of the order is strictly prohibited.

  • For hygiene reasons, certain items are completely excluded from being returned (such as underwear, swimwear, and jewellery), unless they remain unopened and completely unused.

4. Return Costs and Process

  • The cost of returns is fully the responsibility of the customer, including international shipping fees and any applicable customs duties or taxes.

  • The item must be sent back directly to our supplier's return facility in China.

  • The customer is solely responsible for the shipment, associated fees, and tracking of the return package.

  • We strongly advise using a shipping method with track & trace; we cannot process a refund without definitive proof of delivery.

5. Customer-Friendly Alternative Solutions

Because international returns can be expensive and time-consuming, we are always open to exploring a suitable alternative compromise with you (such as a partial refund or an exclusive discount), which we can mutually agree upon via email. Please always contact us at info@laurascottcharleston.com before sending any items back to see how we can assist you.

6. Defective, Incorrect, or Damaged Items

If something is incorrect with your order — such as the wrong size, poor fit, or a quality issue — please send us an email within 14 days of receipt containing clear photographs and a description of the issue. Without clear photographic evidence and a description, we cannot process your claim, and you will not be entitled to a return or a refund. We will review this information as quickly as possible to find a suitable solution.

7. Refunds

A refund can only be issued after the item has been received, inspected, and approved at the return facility in China. Following approval, we will refund the purchase amount within 14 days using your original payment method. Please note that original shipping costs are non-refundable.

8. Cancellations

Orders cannot be cancelled once they have been placed and entered our processing system. No refunds or chargebacks may be initiated or opened before the package has actually arrived and been received by the customer. If you have any questions or issues regarding your order, please contact us first at info@laurascottcharleston.com instead of immediately opening a chargeback or dispute with your financial institution.

9. Liability

  • We are not liable for lost packages if the tracking information indicates that the package was successfully delivered to the address provided by the customer.

  • Providing an incorrect delivery address is entirely the responsibility of the customer.

  • Any mistakes in the address details must be reported to us via info@laurascottcharleston.com within 24 hours of placing the order.