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Terms & Conditions

Terms and Conditions

Last updated: 19 June 2026

These Terms and Conditions apply to all purchases made via the website of Laura & Scott Charleston, accessible via info@laurascottcharleston.com.

1. Applicability

By placing an order on our website, you explicitly agree to these Terms and Conditions, as well as our Refund and Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We do our absolute best to ensure that all products are described accurately and that information remains up to date. However, product colours may vary slightly depending on your screen settings. Typographical errors, pricing errors, or minor inaccuracies may occur; no legal rights or claims can be derived from such errors.

3. Ordering and Payment

  • Orders will only be entered into our system and processed after we have received full and successful payment.

  • Available payment methods (including Revolut Business and Shopify Payments) may vary depending on your country or region.

  • Customers are solely responsible for verifying which payment options are available for their specific location during the checkout process.

4. Processing and Delivery

  • Processing time (dispatch): 1 to 3 working days.

  • Shipping time after processing: 1 to 7 working days, heavily dependent on your delivery location.

  • All shipments are fulfilled and dispatched directly from our supplier's facility in China; consequently, local import duties, customs fees, or taxes may apply.

  • All stated delivery timeframes are strictly indicative; delays caused by peak periods, public holidays, or customs clearance procedures do not entitle the customer to an immediate cancellation or a refund.

5. Returns and Cancellations

Please refer to our separate Refund and Return Policy for all detailed terms and conditions. Cancellations are strictly prohibited once an order has been placed and entered our processing system. A refund or chargeback dispute cannot be opened or initiated before the purchased item has physically arrived and been received by the customer.

6. Liability

  • We are not liable for any loss, theft, or damage sustained during transit if the tracking information definitively states that the package was successfully delivered to the address provided by the customer.

  • In all situations, our maximum liability is strictly limited to the total purchase price of the specific item in question.

  • Customers are urged to double-check their delivery address details thoroughly before completing a purchase.

7. Intellectual Property

All content displayed on this website (including texts, descriptions, photographs, imagery, logos, graphics, and overall design) is the exclusive property of Olivia & Willow Sydney and may not be copied, reproduced, or used in any manner without our prior written consent.

8. Complaints Procedure

  • Any complaints regarding our products or services can be submitted in writing to info@laurascottcharleston.com.

  • We aim to review and respond to all inquiries within 5 working days.

  • For complaints specifically concerning sizing, fit, or manufacturing quality, you must include clear photographs and a detailed description of the problem for your claim to be reviewed.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or in connection with these terms shall be submitted exclusively to the competent court in the judicial district where Laura & Scott Charleston is legally registered.